F.A.Q

OUR PRODUCTS

What materials does Racing Is In My Blood use? First, we hate crap! We cut on margins to make sure we deliver you high-quality products using premium materials. They are made soft for comfort and are known for their quality, durability, and great look so you can feel the vibe when you wear them! For further information on the materials we use for T-shirts, click on the Product Details link. For other products, please refer to each page description.

I’m not sure which size to choose, Can you help? Need help finding the perfect size to fit your beautiful body? Use the sizing chart information provided on our product pages.

Where are the products being printed and shipped from? Our products are printed and shipped from 3 different Continents (America, Europe, Asia). The quality of our products is outstanding, our shipping times are competitive, and our pricing is unbeatable.

OUR GUARANTEE

100% satisfaction guarantee? All of our products are carefully inspected for quality, and we will reprint any flawed apparel, damaged item, poor-quality printing, or incorrect item free of charge. Please see our return and refund policy for further details.

PAYMENT

What type of payments do you accept? We accept Visa, Mastercard, AMEX, Discover, PayPal.

When will my card be charged? Just after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION? Racing Is In My Blood adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Question: Why am I receiving a message that my payment is flagged for fraudulent activity?

Answer: If you're receiving a message indicating that your payment is flagged for fraudulent activity, it might be due to your bank recognizing the transaction as international. This can happen because our business is located in the UK. However, rest assured that it's a standard precaution, and your account is not necessarily compromised.

Question: What should I do if my bank flags the payment as fraudulent?

Answer: If your bank flags the payment as fraudulent, it's likely due to the international nature of the transaction. To resolve this issue, we recommend contacting your bank and informing them that you recognize and authorize the transaction. You can assure them that it's a legitimate purchase from [Your Company Name], based in the United Kingdom. Once you've provided this information, your bank should allow the transaction to proceed without any issues.

Question: How can I prevent my payment from being flagged in the future?

Answer: To prevent future occurrences, we suggest notifying your bank in advance that you may be making international transactions with Racing Is In My Blood. This proactive step can help avoid unnecessary flags on your account and ensure smooth payment processing.

Question: Is my personal information secure during the payment process?

Answer: Yes, we take the security of your personal information seriously. Our payment system employs industry-standard encryption and security measures to protect your data. If you have any concerns or questions about the security of your information, please feel free to contact our customer support team.

Question: I've informed my bank, but the issue persists. What should I do?

Answer: If you've already informed your bank about the transaction and are still experiencing issues, we recommend reaching out to our customer support team. They will assist you in resolving the matter and ensure that your payment is processed smoothly.

SHIPPING & DELIVERY INFORMATION

Can I use a free shipping code and still get express shipping for my order? Unfortunately, when you use a free shipping code, the shipping method is automatically set to our standard shipping option. To receive your order via express shipping, you would need to select and pay for the express shipping option at checkout. If you choose to use a free shipping code, your order will be shipped via our standard shipping method. If speedy delivery is essential for you, please select and pay for the express shipping option when placing your order.

When can I expect to receive my package? Every single item on Racing Is In My Blood is custom printed just for you, and it will take us 3-9 business days to print and make sure your order is everything you hoped it would be prior to shipping.

Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below.

RETURN AND REFUND

I ordered the wrong size or color, what should I do? For any changes within 24 hours after ordering, send us a message to support@racingisinmyblood.com. As every single item on Racing Is In My Blood is printed to order, we can't exchange your product. But, your satisfaction is our priority, and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.

I’m not satisfied with the printing quality, what should I do? You’re not in love with your product; we’ll take it back! All of our products are carefully inspected for quality, and we will reprint any flawed apparel, free of charge. Please see our return and refund policy for further details.

I received the wrong item, what should I do? We apologize for any inconveniences, and we’d be delighted to help you right away by offering a free replacement order. Please just send us a message, and we'll help you at support@racingisinmyblood.com.

CUSTOM DESIGNS

I have my own design; can I send it to you and have it printed on a product? We’d love to see your incredible design and print it for you! Just send your design to support@racingisinmyblood.com with the style, color, and size you want.

GET IN TOUCH At Racing Is In My Blood, we value our customers, and if none of the above answered your questions, feel free to contact us by email at support@racingisinmyblood.com or telephone +44 131 202 3636.