CAN I MAKE A PURCHASE FROM YOUR WEBSITE?
Yes! We are currently accepting orders and we ship worldwide. We recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that might have restricted access.
ARE YOU GUYS SHIPPING AS NORMAL?
We are trying to; however, minor delays might happen in production time due to the current situation.
We will make sure to communicate any significant delays with you via the email address that you enter at the checkout.
CAN I CHANGE MY DELIVERY ADDRESS?
We understand that you may now need to change your delivery addresses, and some couriers have a self-service option that allows you to do this.
If this option is available to you, it will be included in the tracking information sent to you when your order leaves the warehouse. If the option is not available on your tracking link, then the courier does not have the ability to do this.
Unfortunately, the Racingisinmyblood Support Team are not able to change the delivery address of your order once it’s been placed.
SO WHAT IF I’M NOT THERE TO RECEIVE MY PACKAGE?
If you can’t change your delivery address, and no one else can accept the delivery, it will be returned to us and you will be refunded in full. The courier may leave your order in a safe place at the address if it’s a students’ accommodation or your place of work, so we’ve extended the returns period to accommodate for that!
HOW LONG DO I HAVE TO RETURN?
Our advice on returns at the moment is to not rush. We’ve extended our returns policy to 60 days to give everyone plenty of time to return items to us when it’s safe to do so. Thank you: stay safe.
HAS COVID-19 IMPACTED RACINGISINMYBLOOD'S SUPPLY CHAIN?
Currently, our production operations haven’t been impacted by the spread of COVID-19. We are monitoring the situation very closely, working with local authorities in affected regions and following the advice of the World Health Organization. The welfare and health of our suppliers are a top priority for us. Should the authorities recommend taking additional action, we’ll be sure to follow their guidance.
WHAT ARE RACINGISINMYBLOOD DOING TO ENSURE THE SAFETY & WELLBEING OF STAFF WITHIN OUR BUSINESS & OUR SUPPLY CHAIN?
The Raingisinmyblood family will always be a priority, and we are doing all we can to protect the safety and wellbeing of our family across the world. For now, working from home has become the everyday norm for our entire team, with the only exceptions to this being the team members with’ business critical’ roles who must be physically present in our office.
This is a very small percentage of our entire team and we are strictly following official advice to uphold social distancing and the highest standards of hygiene for this key group. Our office has made operational changes, too - including more regular cleaning, entry/exit control and restrictions – to protect the wellbeing of every single one in the office.
Racingisinmyblood is operating as safely as we can. While giving our best to operate at the highest standards we can, we are taking every opportunity to offer our team support and guidance as closely as possible, even while separated by distance.
In true Racingisinmyblood style, we’ve introduced activities and exercises to keep everyone’s physical and mental health at its best.
Our message to the Racingisinmyblood family is simple: Stay Home. Stay Safe. Save Lives.
We’re stronger when we pull together.
I HAVE MORE QUESTIONS Please contact our support team here: https://racingisinmyblood.com/pages/contact-us
Please contact our support team here - https://racingisinmyblood.com/pages/contact-us